JB Hi-Fi: Home delivery and installation excellence
JB Hi-Fi are Australia’s leading retailer of hi-fi and consumer electronics. They offer the world’s leading brands of speakers, televisions, DVD’s, VCR’s, cameras, car sound, home theatre, computers and portable audio, stocking an exclusive range of specialist hi-fi products.
In 2015, JB Hi-Fi noticed major gaps in their transport network, with a specific focus on the final mile customer experience. JB Hi-Fi chose to work with ANC due to our national presence, EDI compatible technologies, customer service excellence and our focus on improving brand value and customer experience.
The relationship started in March 2016 and has grown to ANC providing services across NSW, SA and QLD via our specialised two-man teams who service the home delivery and installation customer experience. ANC currently has a fleet of 15 two-man teams delivering from the client’s warehouse into home as one of only two bulky goods carriers, with a national footprint servicing JB Hi-Fi.
Since engaging with ANC, JB Hi-Fi has been impressed by our dedicated account management team and admire our commitment to offering delivery service of an impeccable standard to the customer.
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